We offer easy, quick, and convenient returns. On the Gold Coast and in Brisbane, we’ll come and pick it up for free* (conditions apply)! If you are outside this area, please contact our team with your address to check if free pick-up applies to you. 

We aim to be 100% transparent so here are a few quick notes about returns you should know:

1) Please keep in mind that if the mattress has been decompressed and removed from the original packaging, a $95 Pick-Up Fee will be deducted from the refund. This fee covers the extra effort required for handling, transporting, and donating or disposing of the mattress. Alternatively, you can bring the mattress to our location in Ashmore QLD 4214 by yourself to avoid this fee. This Pick-Up Fee does not apply when returning faulty products.

2) The returned item can’t have mould, dirt, stains, fur, smells (such as smoke odour), bed bugs, marks or damage. Inevitable dust and reasonable wear and tear in a 90-day period are acceptable. We strongly recommend using it with a mattress protector to ensure a hassle-free return process.

3) Shipping charges aren’t refundable. Fortunately, we offer free shipping, but if you decide to get one of the expedited options, the extra you paid for delivery won’t be refunded. This means 'white glove delivery', 'mattress recycling service', and 'expedited delivery' aren’t refundable.

4) The 90-night trial starts once the item has been delivered.

5) A 30-night minimum trial is required prior to returning, as bodies sometimes need time to adapt to a new mattress. If between nights 31-90 you are still not satisfied with your sleep, then contact our team so we can arrange the collection and refund of your mattress.